Privacy Policy

REALFLIX – PRIVACY POLICY

INTRODUCTION

This Privacy Policy explains our practices with regard to the collection, handling, storing, disclosing and otherwise using certain information that we collect from you, including personal information.This information is obtained by Ashian Media 24,Vijayawada,Andhra Pradsesh our services offered on our Mobile App “Realflix” and the website: www.Realflix.in.

This Privacy Policy is concerned with information relating to Ashian Media 24 services, and therefore, should be read along with the “Terms of Use” available on TOS. The Terms of Use is the contract that allows you to access the services and content of your choice from us.By accessing and/or using the services that we offer, you accept the terms of this Privacy Policy. If you do not agree with any or all of the contents of this Privacy Policy, please do not access and/or use the services. To clarify, users who subscribe to Ashian Media 24 services must attain the age of majority in their respective jurisdiction. Individuals who are under the relevant age of majority may utilize the services only under the supervision and approval of their parents and/or legal guardian.We request you to review the Privacy Policy from time-to-time. If you continue to use the Services after any Privacy Policy amendments, we will reasonably infer this as your acceptance of such revised Privacy Policy. Further, Ashian Media 24 retains the right at any time to deny or suspend access to all, or any part of, the service to anyone who Ashian Media 24 reasonably believes has violated any provision of this Privacy Policy.

HOW TO CONTACT US

We have a customer support team that will address your grievances through email. For queries to be addressed through email, users can reach out to info@realflix.in. 

Users can also contact our respective Grievance Officer for any kind of grievance related to the content, features, offers, subscription and/or payment related queries. Our Grievance Officer can be reached at: +91-8179665659.

INFORMATION COLLECTED FROM YOU

Your Contact Information: Name, date of birth, email id, phone number, Your Social Media Information: Logins of your social media platforms, such as Google, Facebook, Twitter, etc.

Your Device Information: Log information, hardware model, operating system version, unique device identifiers, and mobile network information including geographical location information, and usage information. Your Subscription Details: Plan of Subscription, Date of Subscription, End date of Subscription and payment method you opt for.Your Browsing Information: Watch list, watch history, cookies, likes and dislikes, location of streaming, duration of streaming, user events, user sessions, type of content you watch, number of clicks on our service platform.

Your Financial Information: For the purpose of payment for the subscription plan, Ashian Media 24, either by itself, or through its third-party payment gateway, may collect the details of your card like debit and credit, any details of user registration with any other payment options like G-pay, Paytm, debit/credit cards etc.

PURPOSE / USE OF INFORMATION

To be used strictly for the business purpose of Ashian Media 24, with no other information being shared with any third party (except as explicitly stated in this Privacy Policy. Keeping the user informed about Ashian Media 24 services and other relevant products and advertisements, and the modes of communicating with the user may extend to email campaigns, social media targeting or engagement platforms, in-app or push app notifications, electronic messages, etc.To ensure your compliance with our Terms of Use, as well as all applicable laws and regulations. We provide you a better quality of service and analyze your interests to give you preferable and recommendation-based services as per your likings. We notify you about our updated offers and services via in-app notifications, push notifications and emails and newsletter.

DISCLOSURE OF INFORMATION

We do not share the collected information with any third party for any purposes other than those provided above. At the same time, we may disclose this information to the following persons (that includes both Ashian Media 24’s internal members as well as third party service providers) to achieve the above-stated purposes. Users data will be used by the marketing team such as emails, in-app.User ID and personal data of users will be used by the customer support team to address any issues raised by the users or preventive mechanism.Transaction data will be used by the finance team.The third-party “Software-as-a-Service” provider(s) of Ashian Media 24 will access the relevant and necessary information of the users in relation to the services and the content. Third-party payment gateways and other payment service providers will be able to access the necessary financial details of the users.

INFORMATION STORAGE

We and the third parties obtaining your information retain your information in a manner that identifies you only for the time period necessary for fulfilling the purposes mentioned under this Policy.

WHAT RIGHTS YOU HAVE

You can always choose not to provide the requested information to us, even though it may result you in not availing certain features if, or the entire, Ashian Media 24 services.You shall the right to access your personal information that we hold and raise a request with us for rectifying, modifying or deleting your personal information by raising a request to our customer support/grievance officer, with the necessary contact details provided above.Our customer support/grievance officer shall process your request and revert to You within 48 working hours from the date of such request.If you think that any of your personal information that we hold is inappropriate/incorrect/inaccurate, and you want us to rectify the same, you can approach us at info@realflix.in or reach us out at +91-8179665659.

If you want to access and/or edit any of your personal information, you can click on Dashboard.If you want any of your personal information to be deleted, you can approach us at info@realflix.in, or reach us at +91-8179665659.

SECURITY OF YOUR INFORMATION

We, as well as third parties obtaining your information, are committed to ensuring that your personal information is protected and secure with us. In order to prevent unauthorized access or divulgence of your personal information, we, as well as third parties obtaining your information, have put in place suitable technical and organizational measures (such as physical, electronic and managerial procedures) to safeguard and secure the personal information we collect from You.

We perform periodical “Data Protection Impact Assessment” to identify risks to user information and “Data Protection Compliance Reviews” to ensure those risks are addressed.We do not and will not at any time request your details of credit card, or debit card, PIN in a non-secure, or unsolicited e-mail, or telephone communication.We use support services of third-party platforms and/or companies to direct you to payment gateways when you opt to pay for our Services. Your financial information is collected, stored and retained by such third-party platforms. We and such third-party platforms undertake measures designed to provide a security level that is appropriate to the risks of processing your personal information. However, you are requested to check and consent to the “Privacy Policy” of such third-party platforms in order to accept how such third-party platforms handle your information.